1. How to place an order on Regain Capital's platform?

To participate in Regain Capital’s margin trading simply download MT4, which is available on PC and mobile operating systems and enjoy the functions of placing real-time market orders, limit orders, EA trading support and more.

2. What is the minimum and maximum spread of Regain Capital?

Regain Capital implements floating spreads, there are different spreads for different trading pairs, for example the average spread of Euro and the US Dollar is 2.2 points increasing up to 1.7 points, therefore the average is 2 points. Taking gold as an example, the average spread is 5 points, spread fluctuation range is between 4.4-5.6 points and for crude oil there is a fixed spread and transaction cost of 5 points, for details please refer to the quotation side.

3. Can I trade/place orders via telephone calls?

Unfortunately, orders/trades cannot be taken via phone calls, however the MT4 app is available on iOS and Android mobile operating systems, allowing users to make trades via their mobile app.

4. What is the maximum number of lots which can be held at any one time?

Regain Capital allows investors to hold a maximum of 15 lots.

5. Can I hold positions during weekends and holidays on Regain Capital?

Yes,if the customer account's risk rate is below 40%, positions can be held during weekends and holidays.

1. Can I register multiple accounts?

Customers can register multiple accounts with their ID document, however please note, each phone number can only be registered to one account.

2. What types of identification documents are required to register for an account?

Documents required for opening an account:
Country/government issued Identification Card(front & back)/Driver’s License/Passport and address proof, the following are accepted forms of proof of address documents:
1.Bank Statement
2. Utility Bill – Electricity, Internet, cable tv subscription
3. Credit card statement
4. Bank statement
5. Landline Phone bill (Mobile phone bills not acceptable)
6. Council, government issued tax bill
Please note that proof of address must be dated within 3 months.

3. What requirements does Regain Capital have for applicants?

To register for an account you must be over 18 years of age.

4. How to register with Regain Capital?

1. Register using your email via Regain Capital’s official website.
2. Scan our Regain Capital QR code from various sources to be directed to our official website registration page.

5. How would I know whether my account has been activated

A notification will be sent to your registered email once your account has been activated.

6. What are the differences between a demo account and real account?

Demo account are virtual trading accounts which means funds in the accounts are not withdrawable, however market price quotations and charts in demo accounts are synchronised with real account environments.A real account would require the deposit of real funds and therefore any profits gained are withdrawable.
T&Cs apply for Real Account who applied for promos when withdrawing some profits in the account.

7. What should I do if I forget my password?

Go onto Regain Capital’s official website, select login and click the "Forget Password" button ordirectly visit : /member/forget and follow instructions to retrieve your password

1. How long does it take for deposits?

Funds will typically be credited into the corresponding trading account within 1 business day, usually within 1 hour. During holiday periods or if there are payment channel problems, the deposit time may be extended to 3 business days or longer. In order to ensure that your account has sufficient funds to maintain the position, please plan deposits as early as possible to avoid affecting trading experience.

2. What are the deposits' and withdrawals' procedures?

Please log into official website (/) and click on "Withdraw Funds" or "I want to deposit". Please follow the instructions to continue.

3. Are there any deposit/withdrawal fees?

No fees are charge on deposits. A fixed fee of $5 is charged during withdrawal.

4. What is the minimum deposit for a trading account in Regain Capital?

From the 1st of January, 2019 Regain Capital’s minimum deposit was be raised to 100 USD.

5. Can I use a credit card to deposit?

Unfortunately Regain Capital currently does not support credit card deposits as of the moment.

6. Which banks are supported for depositing funds?

Regain Capital currently supports deposits through wire transfer. Regain Capital are constantly looking to increase our payment channels to allow more payment options for our users.

7. How can I withdraw my funds?

To make a withdrawal please log into your account through our official website, select ‘withdraw’ and follow the instructions on the withdrawal page. Withdrawals will generally take 24-48 hours, however on some occasions processing times make take longer. Please note when making your first withdrawal you will be asked to bind your bank card to your account.

1. How to calculate swap rate？

Different pairs/instruments will carry various swap rates, traders are able to log onto their PC MT4 platform to choose market prices, select instrument specification, to display the swap rates for that specific instrument/pair, please note Wednesday's holding orders will incur triple swap rates.

2. How to calculate commission and fees?

The platform only charges through trading spreads and swaps, there will be no additional charges.

3. How does Regain Capital calculate forex margins?

Example:
1. USD/JPY and other direct quotation currency pairs, margin = contract size × lot size/leverage.
2. Indirect quotation currency pair such as EUR/USD, margin = contract size × lot size × market price/leverage of the pair.
3. Margin calculation formula for cross currency pairs such as GBP/JPY = contract size × lot size × base currency against dollar exchange rate/leverage.

1. What trading instruments do you offer？

Regain Capital covers over 90% of the mainstream trading instruments in the international financial market, including 40+ trading varieties such as currency pairs, precious metals, crude oil, stock indices and CFDs.

2. How to choose a trading instrument？

You may consider the following when choosing a product to trade:
1. It is best to choose a product that you are familiar with.
2. It is best to choose products with more information sources.
3. It is best to choose a trend-oriented product.

3. What information should I look for whilst trading？

To choose a trading product, you need to pay attention to:
1. Focus on the product's major news data.
2. Avoid major shock events and data.
3. Avoid the sideways market or sideways drift market trend.

1. What to avoid as a new trader?

1. Avoid high volume trading positions.
2. Avoid high frequency trading.
3. Avoid holding positions overnight.
4. Avoid holding positions longer than necessary.
5. Follow updated news and events which may affect the prices of your trading products.

2. Why high-volume trading is not recommended?

When margin trading with high leverages, please be reminded that potentially high returns will also come with high risk, markets are unpredictable, high volume trading may affect mental judgement, which may lead to increased losses.

3. Why holding positions overnight are not recommended?

While you are asleep the markets are still active, trading markets are unpredictable, due to market fluctuations at times directions can go against you as well as towards your interest.

4. Why is high frequency trading not recommended?

Although our income is dependent on your trading volume, we still do not recommend high-frequency trading (except EA), or you may find that your account balance may not be in your favour.

5. Why is it not recommended to persist on holding positions which are against you?

Margin trading markets tend to have high leverages. When market fluctuation exceeds its expectations, timely responses are needed. If market movements go against you, whilst you are holding positions your losses can expand indefinitely and also result in all your positions being closed automatically by the system.